Community Care - Contact Us
Helping you stay independent
- You can phone, call in person, write, Email, or send an audio cassette tape.
- You can ask for help for yourself, or a family member
or friend. If you are asking for help for someone else,
make sure they are happy about it. - If you or your family member or friend speak little or no
English, or if you use sign language, we can arrange an interpreter. - Most of our offices have textphones and induction loops for people who are deaf or hard of hearing.
- If you use a wheelchair, most of our offices are accessible and have disabled parking. We can arrange to visit you in your home, if necessary.
We are open between 8.45am and 5pm Monday to Thursday, Fridays 8.45am to 4.45pm.
Our standards
The standards you can expect when you contact us:
- If you call in person into our reception areas you will be seen within 15 minutes of arrival.
- If you telephone us we will answer your call within 4 rings.
- If you write to us, we will get back to within 5 working days of receiving your letter.
- If you Email us, we will reply to you within 24 hours.
- If you send us an audio cassette tape, we will get back to you within 5 working days of receiving your tape.
Information and contact points
Customer Services
For general enquiries and information.
Guildhall I, Kingston, KTI IEU.
Telephone: 020 8547 6008
Minicom: 020 8547 5819
Fax:020 8547 6153
Email: cust.serv@rbk.kingston.gov.uk
Adults Emergency Duty Team
For urgent help outside office hours.
Telephone: 020 8770 5000
Minicom: 020 8770 5178
Type Talk: 0151 709 9494
Kingston Community Mental Health Team
For people with mental health problems whose GP is based in Kingston.
Guildhall I , Kingston KTI IEU.
Telephone: 020 8547 6057
kcmht@rbk.kingston.gov.uk
New Malden Community Mental Health Team
For people with mental health problems whose GP is based in New Malden or Worcester Park.
Roselands Resource Centre
163b Kingston Road,
New Malden, KT3 3NN.
Telephone: 020 8336 2848
nmcmht@rbk.kingston.gov.uk
Surbiton Community Mental Health Team
For people with mental health problems whose GP is based in Surbiton.
South Place Resource Centre,
Surbiton KT8 8RX.
Telephone: 020 8390 8161
scmht@rbk.kingston.gov.uk
Chessington Community Mental Health Team
For people with mental health problems whose GP is based in Chessington, Hook or Tolworth.
Tolworth Hospital,
Red Lion Road, Tolworth KT6 7QU.
Telephone: 020 8296 1361
chessingtoncmht@rbk.kingston.gov.uk
Health and Disability Team including HIV services
For people with a physical disability or health problem.
39 Surbiton Road, Kingston. KT1 2HG.
Telephone: 020 8547 6364
Minicom: 020 8547 6615
hdt@rbk.kingston.gov.uk
HIV Services
For all people affected by HIV.
39 Surbiton Road, Kingston. KT1 2HG.
Telephone: 020 8547 6363
hai@rbk.kingston.gov.uk
Sensory Impairment Team
For people who are deaf, or hard hearing, and blind and partially sighted people.
Crescent Resource Centre,
Blagdon Road, New Malden, KT3 4TA.
Telephone: 020 8547 6600
Minicom: 020 8949 0573
sit@rbk.kingston.gov.uk
Community Mental Health Team for Older People
For people aged 65 or over mental health needs and dementia-related illness.
Tolworth Hospital,
Red Lion Road,
Tolworth, KT6 7QU.
Telephone: 020 8390 0102
cmhtop@rbk.kingston.gov.uk
Health and Social Care Teams for Older People
These teams also provide District Nursing Service to people of all ages.
Health and Social Care Team, Kingston
For people aged 65 or over living in Kingston.
Acre Road Clinic,
Acre Road, Kingston, KT2 6EX.
Phone: 020 8547 6012
Fax: 020 8547 6047
optk@rbk.kingston.gov.uk
Health and Social Care Team, Surbiton
For people aged 65 or over living in Surbiton and Tolworth.
Newent House Annex
8 -10, Browns Road,
Surbiton, KT5 8SP.
Telephone: 020 8547 6845
Fax: 020 8390 8430
opts@rbk.kingston.gov.uk
Health and Social Care Team, New Malden
For people aged 65 or over living in New Malden.
Roselands Clinic
163 Kingston Road Road,
New Malden, KT3 3NN.
Telephone: 020 8547 6049
Fax: 020 8949 5971
optnm@rbk.kingston.gov.uk
Health and Social Care Team, Chessington
For people aged 65 or over living in Chessington.
Elmside
1 Oakhill,
Surbiton KT6 6DY.
Phone: 020 8547 6850
Fax: 020 8390 8430
optc@rbk.kingston.gov.uk
Social Work Team Kingston, Tolworth & Surbiton Hospital
For people who go to these hospitals.
Kingston Hospital,
Galsworthy Road,
Kingston KT2 7QB.
Telephone: 020 8546 7711
Extension: 3505 or 3508
Tolworth Hospital
Red Lion Road,
Surbiton, KT6 7QU.
Telephone: 020 8390 0102
hospsw@rbk.kingston.gov.uk
Community Learning Disabilities Team
For people with learning disabilities.
Crescent Resource Centre,
Blagdon Road New Malden, KT3 4TA
Phone: 020 8547 6558
cldt@rbk.kingston.gov.uk
Community Drug and Alcohol Team
For people with drug and or alcohol-related problems.
204 Acre Road,
Kingston, KT2 6EW
Phone: 020 8549 9279
cdat@rbk.kingston.gov.uk
Kingston Community Care Services work closely with Kingston Primary Care Trust to provide quality health and social care services to older people and people with a learning disability.
Kingston Primary Care Trust
22 Hollyfield Road
Surbiton, Surrey KT5 9AL.
Telephone: 020 8339 8000
Fax: 020 8339 8100
Web:http://www.kingstonpct.nhs.uk