If you use our services you will be expected to pay a financial contribution towards their cost.
However, some of our services are free and you will not have to pay for your social care assessment or for any information and advice we offer you.
In certain circumstances we can reduce your financial contribution or provide you with a service free of charge.
We can also help you to claim any welfare benefits that you may be entitled to.
We will always tell you how much your financial contribution will be before you start using your services.
You will not be expected to pay a contribution if:
The amount you contribute towards the cost of your service depends on the type of service you have and on your financial circumstances and ability to pay.
We work this out using a financial assessment form. This helps us decide how much money you have available to pay towards the cost of your care and support each week - your available income.
Your available income is the money you have coming in from various sources, such as certain welfare benefits but not any income from employment, less certain expenses, for example your housing costs or any disability related expenses such as extra heating costs, less certain allowances - money that the Government says we have to ignore when we work out how much money you have to contribute towards your care and support.
You will never be expected to pay more than your available income and your contribution will never be more than it costs to provide the service.
If you feel you cannot afford to pay your contribution after your financial assessment you can ask for a review if you believe we have made a mistake in your assessment or if you believe that we have not taken full account of your circumstances.
Our booklet 'Contributing towards your services and support' (see below) explains how we work out people's contributions towards their community-based services.
You can find our Contributions Policy below.