Statement of Service Standards
Statement of Service Standards
Kingston Adult Education (KAE) aims to support people both to make the right choices for their individual needs and to achieve success on their courses. We do this through the prospectus, by offering good information and advice at our Centres, our website and at our Advice sessions. We offer high quality teaching across a wide range of courses and opportunities for many learners to achieve qualifications from Entry Level up to Level 3.
We want to support people to continue to learn throughout their adult life, both for personal enrichment and to update and extend their skills for the workplace. Kingston Adult Education strives to make learning opportunities accessible to the greatest number of people, by offering day and evening courses, additional learning support and reasonable adjustments for any disability where possible.
The Customer Service Standards that KAE aims to provide all its learners are:
- A courteous and helpful welcome
- Information and advice before you enrol
- Courses published three times a year and on the website
- A high quality of tuition
- Directional signs for new classes
- Access to learner support services
- The opportunity to tell us what you think about KAE
- A comprehensive complaints/compliments procedure
- To answer all enquiries, whether by telephone, in person or be email, promptly and courteously.