Getting help from adult social services in Kingston factsheet

Who can get a service?

Kingston provides a range of services to help vulnerable adults who have, or are soon likely to have, 'Critical' or 'Substantial' support needs to live independently, safe and well. These needs include situations where:

You are being abused or likely to be abused or neglected
Your health is poor resulting in the need for medical care
You cannot manage your own personal care
You cannot make important decisions for yourself
Your work or education is or is likely to be disrupted
The people who support you can no longer care for you
You cannot carry out normal parenting or family responsibilities

How do I contact Kingston’s social care services?

To have your needs assessed, contact the appropriate team:

Disabled adults (under 65) (including long term health conditions and HIV/Aids): 020 8547 6364
Older people:
Kingston: 020 8547 6012
New Malden: 020 8547 6049
Surbiton and Chessington: 020 8547 6845/6850
Mental health (65 or over): 020 8390 0102
Sensory impairment (hearing and sight loss): 020 8547 6600
Mental health (under 65):
Kingston: 020 8547 6057
New Malden: 020 8336 2848
Surbiton: 020 8390 8161
Chessington: 020 8296 1361
Learning disability: 020 8547 6558
Drug and alcohol problems: 020 8336 8911

What about equipment and adaptations

Occupational Therapy duty line on 020 8547 6621, or email occupational.therapists@rbk.kingston.gov.uk
For help with self-assessment, contact: Age Concern First Contact Helpline: 020 8408 8170

Will I have to pay for help?

There are charges for some services, dependent on your ability to pay. There is no charge for assessments.

How can I find out more?

This factsheet is also available as a pdf for ease of printing- see link below.

‘Stay Independent’ factsheets are produced by a partnership of statutory and voluntary sector organisations providing information and advice for disabled and older people in Kingston.