Service Standards and Performance Outcomes
Service Standards
Use the links below to view Housing and Council Tax Benefits Service Standards for 2009/2010 and 2010/2011.
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Get help accessing files or request files in alternative formatsPerformance Outcomes
July 2011
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
23 |
26.12 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
10 |
12 |
June 2011
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
23 |
32.46 |
Increase in HB/CTB applications |
| Change of circumstance processing (number of days to process a change of circumstance) |
10 |
12.70 |
May 2011
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
23 |
29.98 |
Increase in HB/CTB applications |
| Change of circumstance processing (number of days to process a change of circumstance) |
10 |
16 |
April 2011
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
23 |
21 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
10 |
7.78 |
March 2011
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
20.49 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
7.37 |
February 2011
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
21.22 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
7.16 |
January 2011
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
20.22 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
6.73 |
December 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
17.96 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
8.34 |
November 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
20.41 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
6.89 |
October 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
19.3 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
8.43 |
September 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
19.93 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
9.02 |
August 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
21.09 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
8.8 |
July 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
19.47 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
8.95 |
June 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
20.26 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
9.07 |
May 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
22.41 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
9.36 |
April 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
20 |
23.48 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
9 |
10.68 |
March 2010
| Outcome | Target | Achieved | Outturn for 2009/10 |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
22 |
19.37 |
21.6 |
| Change of circumstance processing (number of days to process a change of circumstance) |
10 |
7.85 |
8 |
February 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
22 |
19.61 |
|
| Change of circumstance processing (number of days to process a change of circumstance) |
10 |
7.27 |
January 2010
| Outcome | Target | Achieved | Comments |
|---|---|---|---|
| New claim processing (number of days to process a new claim) |
22 |
23.5 |
Increased level of new claims received in the month and staff vacancies caused target to be missed - increased resources implemented in February to improve processing time. |
| Change of circumstance processing (number of days to process a change of circumstance) |
10 |
5.7 |
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