Trading Standards
Kingston's Trading Standards provides access to consumer advice and assistance and we also give advice to local businesses on fair trading issues.
Telephone calls are initially dealt with by "Consumer Direct", the government-funded Call Centre, who will give initial consumer advice, and pass on more complex or criminal matters to Trading Standards in Kingston. We provide additional assistance only to the most vulnerable people, however, we will continue to consider all complaints about criminal consumer matters.
We aim to give you an initial reply in three working days to requests for advice or assistance and will tell you the name of the person dealing with your request, what they intend to do and when.
If you do not live in the Borough you can find your local Trading Standards Department on the trading standards website (see related external links below).
TrustMark
For information to help you find reliable tradespeople to carry out repairs and improvements to your home contact Trustmark.
TrustMark is a scheme supported by the Government, consumer groups and building industry to help you find reputable tradespeople. If a tradesperson displays the TrustMark logo you know that a trade association or other certification organisation has checked the trader and found that they meet certain standards that the Government has set.
The TrustMark web-site can accessed by following the external link below.
Contact Trading Standards
Kingston Trading Standards Department
Guildhall
Kingston-upon-Thames
KT1 1EU.
You can phone Consumer Direct for advice or with complaints on 08454 04 05 06 between:
8.00am - 6:30pm Monday - Friday
9.00am - 1.00pm Saturday
For more information on contacting Trading Standards and on Consumer Direct, follow the 'Contact Trading Standards' link below.